Privacy Policy

Last updated: September 6, 2026

The short version

We collect what we need to train you, certify you, and keep a copy of your certificate, nothing more. We never sell your information. Your card details go straight to Stripe and never touch our servers. The one sharing built into the product: if you tell us who your board secretary is, we send them a copy of your certificate, because the association is required to keep proof of your certification on file.

What we collect

Account: name, email, password (stored hashed), and, if you provide them, phone number and mailing address for your certificate.
Your board: your association, your position on it, and the name and email of your board secretary if you give them to us, so we can send your certificate on for the association’s file.
Learning activity: course progress, time spent on lessons, knowledge-check answers, and sign-ins. We use this to issue certificates honestly, improve the course, and help you if you get stuck.
Payments: handled by Stripe. We keep a record of what was paid and when; we never see or store card numbers.
Waitlist and support: your email if you join the waitlist, and whatever you send us when you contact support.
How you found us: the page you came from and any campaign tags on the link, saved to your account when you sign up so we know which of our outreach works.

How we use it

To provide the service: run your courses, issue and verify certificates, keep your copy, and process payments.
To send transactional email: receipts, certificates, and renewal reminders. Reminders are on by default and you can turn them off any time in Notifications.
To improve the courses, using aggregated learning activity (for example, which lesson people replay most).
To respond when you contact us.

We do not sell or rent personal information, and we do not use third-party advertising trackers.

Who can see your information

Your board secretary (if you name one): they receive a copy of your certificate for the association’s records, along with your name and the course you completed.
Certificate verification: anyone with your certificate’s verification link can see your name, the course, and the certificate’s status. That public check is what makes the certificate trustworthy.
Service providers that run the platform under contract: Stripe (payments), Supabase (database and authentication), Vercel (hosting), Resend (email delivery), Anthropic (reads support messages to sort them and draft replies), Sentry (error reports), Quo (our phone line; voicemail transcripts), Google Analytics (site usage measurement), and Microsoft Clarity (site usage recordings that show us where pages are confusing). They process data for us, not for their own use.
Legal requirements: we disclose information if the law requires it.

Cookies

We use three kinds of cookies. Essential cookies keep you signed in and secure. Analytics cookies (Google Analytics and Microsoft Clarity) help us understand how visitors use the site, such as which guides get read, and we use that only to improve it. Two small first-party cookies remember how you found us: bc_ft holds the page you came from and any campaign tags for 180 days, and bc_ref holds a referral code for 90 days so the discount applies at checkout. No advertising or cross-site tracking cookies.

How long we keep it

Certificates exist to be durable, because Florida boards need to prove certification years later, so we keep them while your account exists. If you close your account, we delete your personal information except what we must keep for legal, tax, or record-integrity reasons (for example, the fact that a certificate was issued and later revoked stays verifiable).

Your choices

Edit your profile information any time in My info.
Turn off reminder emails in Notifications, or use the unsubscribe link in any reminder; transactional emails (receipts, certificates) still send.
Ask us to export or delete your data by emailing info@boardcomply.co from the address on your account. A person handles each request by hand, and we complete it within 30 days.

Children

The service is for adults serving on association boards; it is not directed to anyone under 18.

Changes and contact

If we change this policy materially, we will notify you by email or on the site. Questions: info@boardcomply.co or (786) 605-9441 (voicemail, returned within one business day).